Contact Us

By: Anthem  11/23/2011
Keywords: Customer Service, Medicare

Prospective members should call:
7 days a week, 8 a.m. to 8 p.m. 

State:

Medicare Advantage and
Medicare Supplement:

Part D:

TTY/TDD:

Colorado

1-877-831-3000

1-866-892-5332

1-800-241-6894

Connecticut

1-800-238-1143

1-866-832-9702

1-800-241-6894

Indiana

1-866-803-5169

1-800-243-3363

1-800-241-6894

Kentucky

1-866-803-5169

1-800-243-3363

1-800-241-6894

Maine

1-800-413-3103

1-800-578-6418

1-800-241-6894

Missouri

1-800-652-6387

1-800-243-3363

1-800-241-6894

Nevada

1-877-831-3000

1-866-892-5343

1-800-241-6894

New Hampshire

1-800-232-1261

1-800-578-6418

1-800-241-6894

Ohio

1-866-803-5169

1-800-243-3363

1-800-241-6894

Virginia

1-800-916-2583

1-877-874-4660

1-800-241-6894

Wisconsin

1-888-211-9815

1-800-216-5572

1-800-241-6894

Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Advantage plans: 
7 days a week, 8 a.m. to 8 p.m.

Medicare Advantage Plans:

States:

Toll Free:

TTY/TDD:

Address:

Anthem Medicare Preferred Standard (PPO) Anthem Medicare Preferred Select (PPO)

Indiana, , Kentucky, Ohio

1-800-467-1199

1-888-853-7754

P.O. Box 37180
Louisville, KY 40233-7180

Anthem Medicare Preferred Select (PPO)

Wisconsin

1-800-467-1199

1-888-853-7754

P.O. Box 37180
Louisville, KY 40233-7180

Anthem Medicare Preferred Core (PPO)

Missouri, Wisconsin

1-800-467-1199

1-888-853-7754

P.O. Box 37180
Louisville, KY 40233-7180

Anthem Medicare Preferred Core (PPO)

Colorado, Nevada

1-866-754-3077

1-877-247-1657

P.O. Box 60007
Los Angeles, CA 90060-0007

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Premier (PPO)

Virginia

1-866-827-9866

1-800-828-1120

P.O. Box 37180
Louisville, KY 40233-7180


Anthem Senior Advantage Basic (HMO), Anthem Senior Advantage Value (HMO), and Anthem Senior Advantage Plus (HMO)

Ohio

1-800-467-1199

1-888-853-7754

P.O. Box 37180
Louisville, KY 40233-7180

Anthem Senior Advantage Value (HMO),  Anthem Senior Advantage Complete (HMO)

Kentucky

1-800-467-1199

1-888-853-7754

P.O. Box 37180
Louisville, KY 40233-7180

BlueMedicare Access Standard (Regional PPO)

Blue Medicare Access Value (Regional PPO)

Indiana, Kentucky,

1-800-467-1199

1-888-853-7754

P.O. Box 37180
Louisville, KY 40233-7180

Blue Medicare Access Value (Regional PPO) and  Blue Medicare Access Classic (Regional PPO)

Ohio

1-800-467-1199

1-888-853-7754

P.O. Box 37180
Louisville, KY 40233-7180


Anthem MediBlue Value (HMO)  Anthem MediBlue Preferred Standard (PPO)

Connecticut

1-866-673-4157

1-800-241-6894

P.O. Box 1407 Church Street
Station
New York, NY 10008-1407

SureValue Basic (HMO)

Colorado

1-866-408-7086

1-877-247-1657

P.O. Box 60007
Los Angeles, CA 90060-0007

Anthem Medicare Preferred Core (PPO) and Anthem Medicare Preferred Premier (PPO)

Colorado

1-866-754-3077

1-877-247-1657

P.O. Box 60007
Los Angeles, CA 90060-0007

 Customer Service Hours for Medicare Part D plans:
7 days a week, 8 a.m. to 8 p.m. 

Medicare Part D Plans:

States:

Toll Free:

TTY/TDD:

Address :

BlueMedicareRx (PDP) Plans

Colorado, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, Ohio, Virginia, Wisconsin

1-866-755-2776

1-866-798-7026

P.O. Box 659403
San Antonio, TX 78265-9403

Customer Service Hours for Medicare Supplement Plans:
7 days a week, 8 a.m. to 8 p.m. 

Plans:

State:

Medicare Supplement:

TTY/TDD:

All Plans

Colorado

1-866-438-9969

711

All Plans

Connecticut

1-800-633-6673

1-800-762-4227

All Plans

Indiana

1-866-649-2033

711

All Plans

Kentucky

1-866-848-1057

711

All Plans

Maine

1-877-890-4507

1-800-762-4227

All Plans

Missouri

1-866-490-6217

711

All Plans

Nevada

1-866-438-9969

711

All Plans

New Hampshire

1-877-396-5228

1-800-762-4227

All Plans

Ohio

1-866-649-2037

711

All Plans

Virginia

1-800-451-0361

711

All Plans

Wisconsin

1-800-548-4455

711

Current members who wish to file written grievances for any of the PPO, HMO  plans above*:
The mailing address and fax number designated for receiving written grievances is:

     Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45050
FAX: (888) 458-1406

Providers should call:
Please call the numbers listed below for process or status questions as well as Grievance & Appeals. 
Provider Service Hours are listed below.

Medicare Advantage Plans:

State(s):

Provider Toll Free:

FAX:

Grievances and Appeals Address

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Select (PPO)

Indiana, Kentucky, Ohio

1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-800-376-0247

P.O. Box 10557
Atlanta, GA
30348-557

Anthem Medicare Preferred Select (PPO)

Wisconsin

 1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)
 1-888-859-3046

  P.O. Box 10557
Atlanta, GA
30348-557

Anthem Medicare Preferred Core (PPO)

Missouri, Wisconsin

1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-888-859-3046

P.O. Box 10557
Atlanta, GA
30348-557

Anthem Medicare Preferred Core (PPO)

Nevada

1-866-754-3077
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-805-713-5244

P.O. Box 60007
Los Angeles, CA
90060-0007

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Premier (PPO)

Virginia

1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-800-376-0247

P.O. Box 10557
Atlanta, GA
30348-557

Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Value (HMO)

Anthem Senior Advantage Plus (HMO)

Ohio

1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-800-376-0247

P.O. Box 10557
Atlanta, GA
30348-557

Anthem Senior Advantage Value (HMO)

Anthem Senior Advantage Complete (HMO)

Kentucky

1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-800-376-0247

P.O. Box 10557
Atlanta, GA
30348-557

BlueMedicare Access Standard (Regional PPO)

Blue Medicare Access Value (Regional PPO)

Indiana, Kentucky

1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-800-376-0247

P.O. Box 10557
Atlanta, GA
30348-557

Blue Medicare Access Value (Regional PPO)

Blue Medicare Access Classic (Regional PPO)

Ohio

1-888-290-9160
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-800-376-0247

P.O. Box 10557
Atlanta, GA
30348-557


Anthem MediBlue Value (HMO)                     

Anthem MediBlue Preferred Stantard (PPO)

Connecticut

1-866-673-4157
(Monday through Friday)
8 a.m. to 5 p.m. ET)

N/A

P.O. Box 1407 Church Street Station
New York, NY
10008-1407

SureValue Basic (HMO)

Colorado

1-866-408-7086
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-805-713-5244

P.O. Box 60007
Los Angeles, CA
90060-0007

Anthem Medicare Preferred Core (PPO) and Anthem Medicare Preferred Premier (PPO)

Colorado

1-866-754-3077
(Monday through Friday)
8 a.m. to 8 p.m. ET)

1-805-713-5244

P.O. Box 60007
Los Angeles, CA
90060-0007

Keywords: Customer Service, Medicare