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Customer exit interviews measure customer perceptions, brand recall or promotion awareness.
Professionally trained interviewers conduct these studies to ensure quality responses.
Data is available … Read more
Confero’s COMPASS web reporting service is an integrated tool offering individual and side-by-side comparisons of mystery shop, IVR, telephone shop and Manager Action Plan data.
All management repor… Read more
Confero worked with our client’s Human Resources team to build a interface between the mystery shop data and HR records, allowing for employee bonuses to be calculated, “grossed up” and included on t… Read more
Mystery shopping allows anonymous customers to enter a business, evaluate the products and services offered, naturally interact with employees and report findings to Confero by completing a detailed … Read more
Using Confero’s telephone shopping services allows comparison of performance on the same customer scenarios, allowing clients to see who needs training, who is saying what and who is doing a great jo… Read more
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