Confero

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Contact details

Address: 535 Keisler Drive Suite 204, Cary, NC 27518
Tel: 800 326 3880
http://www.conferoinc.com
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About Confero

Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate

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Products & services

Customer Exit Interviews - Confero Inc

11/23/2011

Customer exit interviews measure customer perceptions, brand recall or promotion awareness. Professionally trained interviewers conduct these studies to ensure quality responses. Data is available … Read more


Reports & Insights - Confero Inc

11/23/2011

Confero’s COMPASS web reporting service is an integrated tool offering individual and side-by-side comparisons of mystery shop, IVR, telephone shop and Manager Action Plan data. All management repor… Read more


Performance Consulting - Confero Inc

11/23/2011

Confero worked with our client’s Human Resources team to build a interface between the mystery shop data and HR records, allowing for employee bonuses to be calculated, “grossed up” and included on t… Read more


Customer Experience Services - Confero Inc

11/23/2011

Mystery shopping allows anonymous customers to enter a business, evaluate the products and services offered, naturally interact with employees and report findings to Confero by completing a detailed … Read more


Telephone Mystery Shopping - Confero Inc

11/23/2011

Using Confero’s telephone shopping services allows comparison of performance on the same customer scenarios, allowing clients to see who needs training, who is saying what and who is doing a great jo… Read more



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