Express Flooring Complaints – A Sign of Success

By: Express Home Services  02/06/2010
Keywords: Flooring, Home Services, Home Flooring

“Nobody is perfect but I can guarantee we make every effort imaginable to achieve perfection” says Greg Gilmartin Operations Manager at Express Flooring. Express Flooring has managed to grow their business every year since conception, even through the recession.  “Businesses don’t just grow every year on luck. Specific calculated measures must be implemented in order to maintain stead fast momentum”, says Gilmartin.
Express Flooring has quickly become the target of competing businesses.

Often Express Flooring is categorized as a local dominant presence sharing the market with Home Depot and Lowes. “Unfortunately when you’re on top many want to be there with you”, says Gilmartin. In order to remain a dominant presence in the market Express Flooring performs 1000’s of flooring jobs per year. “With such a large number of jobs going out daily complaints are bound to occur. It’s how you react and treat those complaints that determine your ability to remain a dominant presence”, says Gilmartin.

Express Flooring has created multiple departments to effectively manage every aspect of business that can make or break its success. Complaints are no different. “In order to quickly and effectively react to possible complaints we must be ready for anything”, say Gilmartin. Express Flooring has even created a training program specifically for complaints. Regular role playing is performed as part of Express Flooring’s training procedures. “Half of successfully managing a complaint is attitude”, says Gilmartin. “We want to assure our employees respectfully handle any situation with respect and professionalism”.

Express Flooring doesn’t claim to be a perfect company or declare that they never have mistakes. Express Flooring does however promise to do everything in their power to strive for perfection and continually implement procedures to provide a superior floor covering experience.

Keywords: Carpet & Rug Installation, Express, Floor Installation, Flooring, Flooring Service, Home Flooring, Home Services

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