Understanding the impact of services on community well-being is central
to managing nonprofit
organizations. Without this understanding, an organization can not
identify appropriate service goals or acquire new sources of funding.
Most funding sources require ever more detailed reporting of outcomes
to justify the services funded.
Klass Strategies specializes in scaling measurement services to
accommodate the limited funding usually available for this purpose.
Special skills include: analysis of customer perceptions, assessment of
degree of community impact, development of
performance measures, use of secondary measures, online survey tools
and focus groups. Assessment services can be packaged in several configurations according to client needs:
Client satisfaction analysis
Management/performance indicator system
Outcome measurement training
For work samples, please review our and .