Essential Business Software, Inc.
Software, Computer Software, Help Desk
SupportSmart is a comprehensive technical/IT help desk solution for use with Lotus Notes & Domino that delivers "Knowledge Assisted" incident management as well as a comprehensive array of online "Customer Self-Service" facilities. SupportSmart is fully integrated with the Lotus Notes email and calendaring facilities to eliminate completely the requirement to "Copy & Paste" email content into Incident Tickets and to smooth the communication between help desk staff and customers.
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