Store Policy

Store Policy from American Furniture Galleries

By: American Furniture Galleries  03/12/2015
Keywords: Bedroom Furniture, Living Rooms, Dining Rooms

Delivery Policy • All delivered items will be assembled unless specified. • Small accessory items cannot be delivered with the exception of rugs and large accessory items. • Delivery destination must be within our delivery zone. See Delivery Page for details. Pick-up Policy at Our Sacramento Distribution Center • Located at 8301 Belvedere Avenue Suite 200, Sacramento, CA 95826 • Pick-up hours: Mon thru Sat 11:00 pm – 6:00 pm & Sun 12:00 pm – 5:00 pm. • Same day pick-up is available. • Please call the distribution center prior to pick up at (916) 386-4940 to ensure your items are available for pick-up. • All items that are pick-up will be in original factory packaging. • The majority of items will not be assembled and will require minor to moderate assembly. • AFG does not pre-assemble items being picked-up unless it is authorized by a customer service manager prior to pick up. Please allow sufficient time for assembly. • AFG is not responsible for tying down or securing. Please bring materials for securing your purchases. • Please inspect condition of boxes and items before loading. Customer is responsible for loading their purchases into vehicle. Returns AFG will accept customer returns within 3 day of receiving an item. AFG does not accept returns on bedding product such as mattresses, box springs / foundations / adjustable bases, pillows, and comforter sets for any reasom. A 25% restocking fee will be charged on all returns of furniture. AFG reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse. A pick-up fee, equal to the original delivery fee, will be charged if the merchandise being returned needs to be picked up. The initial delivery fee is not refundable. Refunds on purchases made by cash or check will be refunded by a mailed check after 10 business days to post. On items purchased by check and returned, please allow at least 10 business days to allow for check to clear our bank. Refund will be made by check. Prices paid are final at time of purchase.

Keywords: Bedroom Furniture, Designer Furniture, Dining Rooms, Home Office Furniture, Kids Furniture, Leather Furniture, Living Rooms, Room Furniture

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