Help Desk Support
FTI can provide your users with unlimited support via remote management, phone support, on-site support, and even after-hours support. Our friendly engineers achieve over 93% first-call resolution. That means that your employees' issues are getting resolved quickly and with a high level of satisfaction. With all of our support options, we provide 24/7 proactive monitoring of your systems. We often know about issues before your staff does, enabling us to resolve potential issues before they cause lost productivity.
Administration and Security
We also take care of all of the administration of your computers and servers, including maintaining current inventory and licensing, saving you administrative costs as well as potentially costly and painful audits. We keep software patched regularly, further improving stability and security, and of course we maintain and update security and malware software to reduce the chance of your systems being compromised, which can lead to downtime or to having important company information stolen.