IVR Monitoring

By: TelcoAlert  04/24/2014
Keywords: Phone System, Interactive Voice Response, Computer Telephony

With TelcoAlert’s IVR Monitoring service your IVR will be tested every 15 minutes and if any issue is detected you will be immediately notified via email, text or phone call. We offer the simplest IVR monitoring solution in the industry. Simply enter the phone number in our online portal and TelcoAlert calls your IVR, translates the speech, creates validation rules and starts monitoring. TelcoAlert interacts with your system using speech synthesis, DTMF tones and speech recognition technology. It measures and precisely reports what is actually delivered by your call center applications. Before you are notified, TelcoAlert triple checks your IVR using multiple telecom carriers to ensure you do not receive false positives. We even provide a .wav file recording of every single phone call and include it attached to your alerts and stored in your online portal for historical research.

Keywords: Computer Telephony, Interactive Voice, Interactive Voice Response, ivr monitor, IVR Monitoring, Phone System, Telephony Integration,