First Customer Intelligence

By: Firstsource  07/14/2015
Keywords: Business Process Outsourcing, Business Process Management, Process Management

First Customer Intelligence (FCI) helps clients in reducing cost to serve and customer effort, improving customer experience and increasing revenues by providing actionable insights across products, processes, channels, web strategy and agent performance. These are drawn from an in-depth, real-time analysis of customer interactions on voice and non-voice customer service channels.

Keywords: Business Process Management, Business Process Outsourcing, Contact Center, Process Management, Process Outsourcing

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