Customer Relationship Management (CRM) Course

By: Professional Standards Institute  03/12/2014
Keywords: Crm, Customer Relationship Management, professional development continuing education professional certification

This course will introduce the different facets of CRM and identify who the customers really are. It will also analyze the key components of CRM and explore how it can be integrated within an organization. As with many significant undertakings, undergoing a Customer Relationship Management (CRM) review, even simply considering its implementation, requires learners to analyze technical and complicated systems. This course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking. Contact Hours: 4 Hours Course Access: 3 Months Required Passing Score: 70% Course Cost: $29.00

Keywords: Crm, Customer Relationship Management, professional development continuing education professional certification

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