Research Capabilities-Account Management

By: SQM Group Inc  01/05/2016
Keywords: Customer Service, Management, Business Development

SQM has highly qualified research analyst and account manager professionals who are passionate and dedicated to managing your contact center research project and initiatives. SQM assigns a senior account manager to each tracking and benchmarking client to ensure that the VoC project needs are met. Each account manager is an advocate for our clients to ensure that all the necessary SQM resources are used to assist them with their VoC project. In addition, the senior manager will share best practices with their clients to help them improve their FCR, Csat and customer retention performance.

Keywords: Account, Business Development, Consultant, Customer Service, Management, Satisfaction

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