Research Capabilities-Reporting

By: SQM Group Inc  01/05/2016
Keywords: Customer Service, Market Research, Market Analysis

SQM’s mySQM™ web portal is designed to allow our clients real-time access to their customer survey information from the convenience of their desktop in a secure encrypted manner. SQM’s mySQM™ web portal provides detailed information on customer survey feedback from a CSR to a contact center level in a variety of ways.

Keywords: Customer Service, Market Analysis, Market Research

Other products and services from SQM Group Inc

01/06/2016

Training

VoC Coaching Guide: This VoC Coaching Guide Program is specifically designed for contact center frontline managers so that they can


01/06/2016

Consulting

FCR Best Practice Validation: SQM will validate if your contact center practice(s) is a best practice. SQM’s best practices are


01/06/2016

Employee Studies

Esat for FCR Effectiveness: From an employee perspective, this study benchmarks your contact center’s FCR business practices effectiveness, provides insights


01/06/2016

Customer Studies

Customer Quality Assurance: SQM’s Customer Quality Assurance evaluation service is a revolutionary process that for the same call uses both


01/06/2016

Outsourcing

SQM offers a quality assurance outsourcing service that can help organizations provide world class customer service and/or improve first call resolution performance.


01/05/2016

Operational Survey

SQM Group is in the forefront of voice of the customer (VoC) research for measuring and improving customer experience and satisfaction in the contact center industry.


01/05/2016

Tracking

Omni Channel: From a customer’s perspective, this study measures and tracks the entire customer experience when using a call center


01/05/2016

Benchmarking

Omni-Channel: From a customer perspective, this study benchmarks the entire customer experience, when using a contact center and, in many


01/05/2016

Research Capabilities-Account Management

SQM has highly qualified research analyst and account manager professionals who are passionate and dedicated to managing your contact center research project and initiatives.


01/05/2016

Research Capabilities-Analyzing

SQM measures all contact channels (i.e., contact center, website, email, IVR, site) with a focus on the customer`s FCR experience.


01/05/2016

Research Capabilities-Surveying

SQM conducts accurate, reliable and actionable post-contact surveys.