SQM Group Inc
Customer Service, Accurate, Customer Satisfaction
SQM conducts accurate, reliable and actionable post-contact surveys for contact channels and is recognized as the contact center industry Voice of the Customer (VoC) expert for measuring and improving organizations’ FCR, Csat and customer retention. Our quota management system has the ability to complete quotas at the CSR to the contact center level. If you are truly interested in listening to your customers’ experiences using your contact channels, we offer four different post-contact surveying methods (i.e., phone, IVR, online and SMS mobile) that will provide your organization with meaningful and actionable VoC data.
, Customer Research
, Customer Satisfaction
, Customer Service