By: Mindsight  03/30/2016
Keywords: Contact Center, Voice, Call Center Services

Collaboration is a wide-reaching area of the IT environment. From voice to the contact center, dozens if not hundreds of agents and employees utilize this technology every day. Many companies could not survive without these services, and if they were to experience even just minutes of downtime, thousands of dollars of revenue could be lost. To ensure this doesn’t happen, Tympani offers dedicated Managed Services to two key areas of the collaboration landscape. Two Areas of Collaboration Voice: The Voice over Internet Protocol (VoIP) system can be supported by Tympani through one of three distinct service levels, V-Aware, V-Manage, or V-Change. Contact Center: Whether the client employs Unified Contact Center Express, Unified Contact Center Enterprise, Customer Interaction Center, or another platform, Tympani can manage the environment in whatever capacity is required.

Keywords: Call Center Services, Contact Center, Voice

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