Managed Mobile Services

Managed Mobile Services from Supply Chain Services

By: Supply Chain Services  12/02/2014
Keywords: Managed Services, It Outsourcing, Managed It Services

Managed services represent the function of outsourcing the day-to-day management responsibilities of IT disciplines and applications as a strategic method for improving operations and lowering costs while enabling IT to focus efforts on more business-critical activities. Enterprises have benefitted from outsourcing functions as far-ranging as network services, data storage and backup, hosted enterprise applications, security services, and business continuity. Managed services are typically provided on a subscription model with key performance SLAs (service level agreements) in place. The value proposition for mobility is not too dissimilar. Although enterprise mobile solutions are critical to support business operations – such as warehouse automation – it is often not a key business differentiator. Moreover, often mobility only represents a small portion of an IT staff’s day-to-day responsibilities. However, put another way, poorly managed and supported mobile warehouse solutions can negatively impact key operational metrics. From a warehouse mobile investment perspective, what organizations care most about is continuity and decreasing risk. Availability and uptime and compliance with IT policies trump other end user considerations, making managed services for warehouse mobile solutions a good fit. At its core, managed mobile services comprise three disciplines: implementation and deployment, support management and analytics, and lifecycle services. Combined, these capabilities offer enterprises a comprehensive suite of services to support mobile requirements from project management to deployment, support desk, depot services, wireless network planning, repair, and training.

Keywords: It Outsourcing, Managed It Services, Managed Service Programs, Managed Service Provider, Managed Services, Operational Efficiency

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