Lenovo taps Stratifyd to gain insights from online chat, proves value supporting a better cust
Data Mining, business solutions, Business Intelligence
Charlotte, NC – March 24, 2016 – Online customer service chat channels open the lines of communication between brands and consumers, from solving service issues to answering product questions, but the value shouldn’t stop there. To better anticipate and refine strategies in customer service and sales, Lenovo , a global PC maker and retailer, is working with Taste Analytics to deliver actionable insights in real time from its online chat session data logs in the North American market, which was put to the test over the busy holiday shopping season.
, business solutions
, Data Mining