TroubleTrakkerPRO from

By:  10/11/2016
Keywords: Help Desk, It Service Management, Help Desk Software

Looking for a better, easier way to manage your school’s IT trouble tickets? One that doesn’t involve sticky notes, spreadsheets, garbled voicemails, and email chains? We’ve got just the thing: TroubleTrakkerPRO. Our web-based helpdesk sets up in seconds, requires no software or equipment, and automates all your manual operations—so you can report, track, and manage every tech issue with a few clicks. Plus, you can proactively schedule preventive maintenance tasks, so nothing slips through the cracks. This easy-to-use IT trouble-ticket system is customized especially for K-12 schools. All you need is a browser and an Internet connection to start the process: • Teachers and staff log on to report a problem • The administrator assigns the task to a technician • The technician keeps everyone apprised of the project’s status and completion Best part: You get an instant snapshot of where your jobs stand and who’s working on what. No one pesters you in the lunchroom, you never have to nag technicians, trouble tickets don’t go missing, and everyone’s happy! What else can TroubleTrakkerPRO do? Management Features • Creates a historical record of tech problems with detailed reports of each project’s status • Tracks inventory and parts used for repairing equipment • Schedules tasks to begin on a certain date, occur on set intervals, and/or run for a designated number of occurrences • Prioritizes urgency of trouble tickets • Sets deadlines for ticket resolution • Generates automatic emails when tickets are overdue • Assigns tickets to technicians based on their workload • Integrates with AssetTrakker (available free with your TroubleTrakkerPRO subscription) to view repair histories and equipment warranty info • Extremely customizable interface—add your school logo and colors, set your own user groups, and much more • Reporting Features Creates custom reports that can be retrieved at any time • Automatically issues status reports for each technician—gives you an at-a-glance picture of overdue tickets • Advanced sorting options for ticket views let you sort by status, building, etc. • Prints tickets two ways—one ticket per page or no page breaks • Customizes single-line trouble-ticket reports—hyperlinks give you quick access to additional information The Amazing Benefits of K12USA • Economical —our prices our nearly untouchable • Automatic software upgrades (and free!) • Free, unlimited tech support—talk to a real (and really nice) person and get your issues resolved quickly • Discounts for multi-year, multi-service customers (many TroubleTrakkerPRO customers also subscribe • to our online work-order management system, WorkTrakkerPRO) Try TroubleTrakkerPRO free for 30 days! Just email [email protected], and we’ll get you started.

Keywords: Help Desk, Help Desk Software, Helpdesk Software, It Service Management, Service Desk Software, Trouble Ticket Management, Trouble Ticket System

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