Global OSS/BSS market to be worth US$ 49.78 billion by 2020
Market Research, OSS/BSS Market
Operation support systems (OSS)/Business support systems (BSS) are used by telecommunications service providers in order to manage their network as well as their customer base. Effective utilization of available resources while ensuring optimal user experience entails services such as order management, provisioning, customer relationship management (CRM) and billing among others, which collectively make OSS/BSS market. Additionally, these systems are used for supporting several end-to-end services in the telecommunication industry. The OSS and BSS solutions are responsible for their respective service offerings. For instance, OSS is responsible for managing faults in the network, configuration, security and service assurance among others. BSS is responsible for managing rating, billing, revenue assurance, business intelligence, product management, fraud management and customer management among others. Moreover, BSS is basically customer oriented system and OSS is network oriented system.
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The global OSS/BSS market is segmented on the basis of process types namely, OSS and BSS. The OSS market is further classified on the basis of applications such as network design, network monitoring, service assurance and service fulfillment. The BSS market is further classified into sub-segments namely, customer management, revenue management, product management and order management. The global market for OSS solutions is dominated by service fulfillment and service assurance solutions. The global BSS market is led by customer management solutions.
, OSS/BSS Market