Digital Loyalty & Rewards Programs

By: Elevate Solutions Group  07/01/2014
Keywords: Customer Loyalty, Club, Kiosk

Digital loyalty rewards programs have proven very successful for customer retention. Did you know that acquiring new customers costs up to five times more than satisfying and retaining current ones? (Source: Forrester Research) Or that repeat customers spend up to 67% more on a given purchase than new ones? (Source: Manta/BIA/Kelsey) Obviously giving customers a reason to keep coming back is important. If you don’t use some type of loyalty program in your business you should. Mobile marketing technology allows you to initiate, manage, track and analyze those programs much easier than ever before, as well as using them to build customer loyalty and increase your average sale. Also, you can incentivize your current customers to share with their friends on social sites (Facebook, Twitter, Pinterest) generating new customers and increased loyalty from current ones. It’s a true “Win-Win!” We also have plans with tablet-based kiosks that are placed at your checkout counter or point of sale making it easier for customers to opt-in to your program. All they have to do is enter their phone number on the tablet. They don’t even have to pull out their own phone! This leads to a higher number of customers added to your list, and more opportunities to interact with them in the future. In this ever more competitive business environment, it’s important to stay “front of mind” with customers. If you own a restaurant, who do you want them to think of when they decide to eat out tonight? You of course! The way to do that is to consistently offer them specials with mobile coupons delivered to their phone precisely when they will be thinking about dinner! At Elevate Solutions Group we expertly leverage this new technology at a very affordable cost. Contact us for a no-obligation consultation and quote.

Keywords: Club, Customer Loyalty, digital loyalty & rewards programs, Kiosk, Loyalty, Retention, Rewards,

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