Questions and Answers
Telephone Answering Service, Answering Services, Telephone Answering
Conversational Receptionists FAQ
We know you may have questions, especially if you’re new to virtual receptionist services. Below you will find the answers to some of the frequently asked questions. If you cannot find the answer to your questions, you can contact us and we will be happy to provide an answer.
What is the difference between a virtual receptionists and an answering service?
Hiring an answering service will give you the ability to handle very simple tasks, such as forwarding messages. It can also come across as very impersonal. However, when you hire a virtual receptionist, it’s as if the person answering the call is right in your office. Virtual receptionists can also transfer calls live and provide vital information to your customers over the phone.
Do you need to have a phone number to use our service?
No. If you don’t have a phone number, we can assign you a toll-free number you can use. You can even take the number with you if you ever stop using our service.
Will I be able to keep my current phone number?
Yes! We simply forward your current number to the one we will use for you, which can be done on a part-time basis, full-time basis or on a delay basis.
What are your hours?
At Conversational Receptionists we are open from 8am to 9pm EST.
Will all of my calls be answered live?
Yes! When somebody calls, we always answer the call with a smile on our face. Our live receptionists are always happy to greet each customer during our business hours.
What will my customer hear when your receptionists answers the phone?
When our receptionists answer the phone, they will use a personalized greeting, which will start with “Good Morning/Good Afternoon” and will continue with “Thank you for calling, COMPANY NAME.” The greeting can be fully customized to fit your specific needs and your business model.
Where are your receptionists located?
All of our receptionists are strategically located in the United States and Canada. This ensures you receive native English speaking receptionists for all of your customers.
What will happen if I go over the minutes in my plan?
Your package can always be upgraded and we are flexible about how we handle this. We can even retroactively upgrade your plan to ensure you have enough minutes to handle your call volume.
How do I know how many minutes per month I require?
This is just another reason why Conversational offers a full 30 day free trial. This gives you an estimate on how many minutes your business uses per month.
Will my receptionist be covered during breaks for lunch and absences?
Whenever our receptionists take breaks or have unplanned absences, they are covered. We allow you to schedule your receptionist when you need the services. If you need it all of the time, we will cover you all of the time, during our business hours. If you need the services just part of the time, you can decide when to forward calls and when to stop forwarding calls.
Will you give out information about our services and products?
Per your request, we can give out any information you would like. We enjoy getting to know the businesses of our clients and your receptionists can give out any information you prefer.
Can my calls be transferred to a cell phone or a home phone?
We can transfer your calls anywhere you want. Our virtual receptionists will transfer calls to any phone number, no matter where it is. Some of our clients give up multiple phone numbers and we transfer to the one they specify for that time of day.
What happens if I can’t take my calls?
Anytime you are not able to take a call our virtual receptionists will take a message for you or transfer the call to voicemail. Often, we give the customer the option between the two.
Will Conversational be able to book my appointments using my current scheduling software?
As long as your software allows a remote access, which most do. Our receptionists can book those appointments on your behalf using your software and have those update in real time.
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