Newgen BPM Solutions for Rapid Branch Roll-Out & Enhanced User Experience Implemented at L&t Finance

By: Newgen Software Technologies  06/10/2014
Keywords: Business Process Management, Business Process Improvement, Business Process Automation

Newgen Software Technologies Limited, a leading provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) announced the successful implementation of its BPM solution at L&T Finance, one of India’s leading NBFCs. L&T Finance had a target of rapid market expansion and therefore needed a scalable solution for swiftly rolling out branches. Speaking on the benefits of the Newgen solution, Mr. Krishnan Venkateswaran, VP – IT, L&T Finance said, “The project has helped us rapidly roll out fully functional branches, deliver a uniform user experience with lower training needs, and enhance our operational agility.” “It has helped us gain visibility into each sub-process in a client acquisition cycle, and thus helped us standardize processes and optimize turnaround times to enhance customer and channel satisfaction,” he further added Commenting on the significance of this implementation, Mr. Diwakar Nigam, MD & CEO, Newgen Software said, “Newgen is proud to be a partner in L&T’s journey towards achieving customer centricity. With this implementation, Newgen has further consolidated its position in the Non Banking Financial space using process & technology to improve agility, performance and profit.” Newgen’s solution has paved the way for L&T Finance to raise operational agility, enhance process control and increase customer base with faster and efficient services. Newgen's end-to-end solution will continue to ensure seamless integration with core applications. About L&T Finance Incorporated as an NBFC in 1994, L&T Finance is registered with the RBI as an NBFC-ND-SI, and is classified as an Asset Finance Company (AFC). L&T Finance offers a spectrum of financial products and services for trade, industry and agriculture. It is primarily engaged in short to medium term asset backed financing viz. construction equipment finance, transportation equipment finance, rural products finance, supply chain finance, corporate loans and leases, microfinance, etc. As of March 2012, L&T Finance had loans and advances in excess of INR 12,500 crores.

Keywords: bpm software, Business Process Automation, Business Process Improvement, Business Process Management, Ccm Software, customer communication management, Workflow Software

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