CallFinder Speech Analytics

By: 800response  02/05/2015
Keywords: Contact Center, Voice Recording, Call Recording

CallFinder® is an affordable, cloud-based call recording and speech analytics solution that allows businesses to easily record and analyze customer conversations to extract key business insights. This powerful service finds specific, customized, spoken phrases within call recordings in real time, and then identifies and categorizes calls based on your personalized objectives. CallFinder quickly scans thousands of phone conversations in a systematic way, so that actionable trends begin to emerge, ultimately transforming unstructured, unleveraged data into insights that can be immediately implemented as strategic initiatives. Cloud-based call recording solutions offer real-time analysis of customers’ needs at a dramatically lower cost for implementation and support when compared to hardware-based analytics products.

Keywords: Call Logging, Call Monitoring, Call Recording, Contact Center, Voice Logging, Voice Recording

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