Frequently Asked Questions | Garrett Popcorn Shops
Does Garrett Popcorn Shops franchise? The company is privately owned and does not franchise. Does Garrett Popcorn Shops accept donation requests? We apologize, however due to the high volume of charitable donation requests that Garrett Popcorn Shops receives, it is not feasible for us to participate in every fundraising or sponsorship opportunity. Who should I contact for press and media requests? In general what is your pricing for your tins? to select your desired combination and view price. How do I change my member address/e-mail/log-in/password? Do you have an 800 number I can use to place an order? Yes. Please call our toll-free number at 1-888-476-7267. Someone will be available 24 hours/7 days a week to place your order. What can delay my order? Legal holidays, inclement weather and unexpected circumstances could delay order processing. Promotion Code Information If you would like to apply a promotion code, please use it during the checkout process. The promotion is valid on purchases through the date listed in the promotion. Most online promotions are not valid in Garrett Popcorn Shops stores and cannot be applied to previous purchases. Promotions cannot be combined with any other offer, and are VOID if altered, reproduced or unauthorized. Not redeemable for cash or credit. Is the web site secure? Yes. Garrett Popcorn Shops uses VeriSign's SSL solution to protect our customers' credit card number and other confidential information. What type of payment do you accept? We accept MasterCard, Visa, Discover, Diners Club and American Express credit cards. You may also pay online using a valid Garrett Popcorn Shops Gift Card or E-Certificate. I forgot my password. What do I do? How many people can you generally serve with a 6.5 gallon tin? 3.5 gallon? 2 gallon? A 6.5 gallon tin contains approximately 104 dry measuring cups and will generally serve a group of about 50 people, assuming each person gets an equal amount of 2 cups. A 3.5 gallon tin contains approximately 56 dry measuring cups and will generally serve a group of about 28 people, assuming each person gets an equal amount of 2 cups. A 2 gallon tin contains approximately 32 dry measuring cups and will generally serve a group of about 16 people, assuming each person gets an equal amount of 2 cups. The Chicago Mix combines CaramelCrisp® and CheeseCorn™ flavors. Do you mix any other flavors together? Generally speaking, we only mix these two flavors. However we do sell multiple flavors in a tin (separated by a divider) in our 2, 3.5, or 6.5 gallon sizes. We encourage you to get creative and do a little mixing at home! How do I track my order? You may receive up to date information about your order via the How do I change or cancel an order? You may change or cancel an order up until 11pm CST on the day you placed your order. Please call 888-476-7267. When will I receive my order? Orders placed today are scheduled to ship on the following business day. Delivery dates are calculated from the date of shipment. For example, an order placed on Friday for Standard Overnight delivery is scheduled to ship on Monday and arrive on the following Tuesday. Ground shipping delivery dates cannot be guaranteed. If you would like your order to arrive on a specific date (weekdays only), select Two Day (or Standard Overnight) shipping and select the appropriate Ship Date. Packages are delivered Monday through Friday only, holidays excluded. Do you ship on Saturday? Packages are delivered Monday through Friday only (holidays excluded). Do you ship to Alaska and Hawaii? Yes, shipments to Alaska and Hawaii are sent 2nd day air. Please allow 2-3 business days; additional shipping fees apply. Will I be able to add a gift message to my order? Yes. During the check out process, please check the box for "Gift Message" in Step 1 under Shipping. Your gift message will appear on the shipping label. Can I send to a P.O. Box? UPS does not deliver to P.O. Boxes, APOs or FPOs. UPS requires a physical address. Will UPS or Garrett Popcorn Shops call before delivering the package? No. We strongly advise you to make the recipient aware of your purchase. Does someone need to be home to sign for the package? If you believe there is a strong possibility that the recipient might not be at home when UPS attempts delivery, you should consider shipping to a work address. This will reduce the odds that UPS will have to reattempt delivery and decrease the amount of time before your gift will be enjoyed. We ship all orders without requiring a signature for release; if no one is available to sign, UPS will leave your order at the door without requiring a signature. However, we strongly recommend that someone be present to accept delivery. If you're sending a gift, please notify the recipient that a perishable package will be arriving. Garrett Popcorn Shops cannot be responsible or liable for deliveries where the customer is not available to recei